Absolutely horrible experience from start to finish. I was there with a girlfriend for her birthday at lunchtime on a weekday (not too crowded).
-menu advertised a dessert item that wasn't available at lunch. we had specifically chosen Veranda b/c of this item. the manager tried to convince us that it was a lunch version of the dinner menu or some BS like that. I requested a discount for the false advertising and we were given 20% off
-there was a hair in my friend's pasta
-when trying to get help/resolutions were we treated very condescendingly and told several times that this is the way a restaurant "of this caliber" operates
We ended up going to CPK afterwards and their friendliness made up for my friend's awful bday experience at Veranda