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| - I am so disappointed because I thought we finally found a good honest place to take our cars. Yelp has 5 star reviews on them, so how could we go wrong! We got a timing belt, water-pump, driver's belt replaced. In addition we also got the front brake pads and rotors replaced along with an oil change on my wife's car. We left thinking, "Wow, those guys at the desk are super nice and genuine" and felt comfortable about the repairs that we didn't even look under the hood when we got it back. Boy, were we wrong! So wrong that it almost cost my wife's life.
As my wife was driving her car on the highway, the accelerator locks and she is now in a terrible nightmare and the main character on the movie Speed. She cannot stop, trying to lift the accelerator pedal, braking, frantically swerving around cars to avoid hitting another person and by the grace of God, she finally was able to stop by taking the keys out. The police officer found a bracket that was NOT bolted down and the bracket had moved to the point where it was compressing the accelerator line. He actually informed my wife to take a picture of this before he moved the bracket, so she could take it back to Back to Basics.
Here's the kicker. It was obvious that Back to Basics had to have moved this air conditioning bracket to get to the timing belt on this civic. They denied they ever touched the bracket. In fact, the guy said "Its the craziest thing, the bolt must of popped out and wiggled down a tube." We took the car to another mechanic, who laughed and stated "there is no way that a mechanic can get to your timing belt, without removing the bracket and by pushing the air conditioning hose to the side." There is NO WAY that a bolt screwed in could have somehow popped out. After Back to Basics said they "fixed" it and tightened the bolt down, we didn't feel safe so we took it to another auto shop. This mechanic double checked and visibly showed us that it was still not completely tightened. We were just so disturbed. You mess up once (never admitting and denying with a bogus answer) and then you become careless a second time?
I am sorry that this review is so long, but trust me it could have been longer with additional information about the negatives of this shop. The managers, K**** and D***, who we dealt with were very nice and mild mannered, but that does not negate the fact that they have mechanics who are sloppy and careless. What consumers don't realize is that the front desk managers don't work on your cars. It's the mechanics they hire and obviously they have car mechanics, who do careless work. Everyone is human and we make mistakes, but this mistake is too big and basic (putting a bracket on securely with a bolt) that could of killed my wife and others on the road. Our relationship with Back to Basics could have turned out differently. We might of even considered going back if they had just admitted they messed up; however, their lie and denial of what happened left us sick to our stomach.
Back to Basics, please train your mechanics the basics again so this does not happen to future customers.
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