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  • I would give this place zero stars if I could. We called Fast Med at 9 AM to verify how the "Zip Pass" works and we were advised that only emergency patients would be seen before us once we arrived which we were fine with of course. We checked in online at about 9:15 for the next available time to be seen which was 11:15. We killed two hours and showed up 10 minutes before our scheduled time. The receptionist told us that it wasn't a hard fast appointment time which we also understood because we know they have other patients in the back already being seen. Then she told us that everyone that was checked in already would be seen before us......huh? That's when the wheels came off. The waiting room was packed! So we just killed two hours waiting for our scheduled time only to be told that everyone that has been checked in during those two hours will be seen before us? Oh, but the good news was we got wait in an exam room instead of the waiting room. Like that's some sort of privilege? Has anyone ever waited for two hours in an exam room? That's the worst. I usually don't complain but this was ridiculous so I confronted the receptionist only to get the standard, "I'm sorry sir that's our protocol." I just wanted her to stop and think for a second. If we checked in online at 9:15 why are we not ahead of all these other people and what is the advantage to using the "Zip Pass?" Her head was spinning and she finally confessed that this was the first time they had "Zip Pass" activated since she has worked there. Obviously she has no clue how it works. We would have been better off just driving straight there and waiting! What's the point? We took our ID and insurance card and walked out. I would never give this place my business or money. When we got home we called another location that also uses the Zip Pass to confirm how it works. They confirmed that when you show up at your scheduled time, you immediately go back to the room and are the next patient to be seen after others who are already in exam rooms. I understand that this place was busy and it was one of the only urgent cares open because it was a holiday but there is no excuse for this. If the waiting room wasn't filled with sick children I would have made a scene. Go to Nextcare.....
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