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| - This may seem like a strange review because I am not posting because I bought something from Kartunes. I'm posting because I didn't. Huh? Read on,...you'll be glad you did.
I received a LockPick as a birthday gift. It was purchased online. My understanding of the product was that it allowed me to add cameras, a Bluetooth module, play DVD's on my built-in navigation screen, plug in any Apple device to play on my nav monitor, unlock items locked from the factory, etc. Lots of stuff!! I was very excited!! We researched installation places here on Yelp to find the best. I was surprised to find Kartunes. Why? I used when I moved to Phoenix in 1987 that had the same name. Couldn't be the same place. Nevertheless, the reviews are fantastic and the reviewers seem genuine and reliable, so I called.
The guy who answered the phone, Josh, seemed really knowledgeable, friendly, honest, communicative,....all the things you want when you deal with a professional company who will have control of your vehicle. I showed up for the appointment and met with Jeff, the owner. Great guy! Super easy to talk with, extremely knowledgeable, trustworthy, honest and willing to take as much time as I needed. I told him I used a company with the same name back in 1987 and a couple times since then (way before Yelp) and he seemed familiar. Turns out, same guy, same owner, same company,....even has employees that have been with him for 17 years,....wow!!! What does this tell you?? He is doing something (everything) right! Treat your employees right, treat your customers right and you will stay in business and flourish for almost 30 years,...amazing and impressive!!
We started talking about the LockPick device I brought to have installed. I shared what I was most excited about, which was all of it,.....he told me that what I wanted it to do and my understanding of what it will do, are not exactly what it will do. It will play movies and such from Apple devices, but not the newer ones with the lightning connections, only the older ones. It also won't do some of the other things I had understood. He was right about all of it. It was very clear Jeff was not putting down the device or trying to up-sell me on something else,.....he was actually just being incredibly honest and even talking me out of the installation I had come for that day. Is this a bad thing? No way!! His honesty earned me as a customer for life. While I didn't buy anything to have installed that day, I absolutely guarantee I will go to Jeff at Kartunes for anything and everything mobile audio and video I ever need,....ever!! I will have more cars, boats, planes, etc, etc, etc and he has my future business. Why? Because now I trust him. This is hard to get in a service industry, especially from me. His shop is clean and professional, he is communicative and honest and genuinely cares about his customers experience and satisfaction; not just making a buck on installation.
I'm picky and not easily impressed. There's a reason Jeff has been in business so long, has dedicated, long term employees and has outstanding reviews here. Before you decide on any other place, talk with him. You won't be sorry.
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