Very nice experience. I went for the free first time customer special and chose the brow wax. I didn't really know what I wanted but the esthetician picked a shape that worked well with my bone structure/eye shape. She was efficient but did a thorough job. The front desk people were pleasant and they did push EWC's products but not to the point where I was uncomfortable and put-off. Anyway, I will likely be back. Even thought the first wax is free don't forget to tip your waxer a couple of dollars if he/she did a good job!