| rev:text
| - I was a frequent visitor of Horseshoe Cleveland and a regularly Tier 2 Diamond status earner as well as on my way to seven stars this year. I was converted to "C" status when Jack took over and within 2 weeks I earned my "K" status.
I have yet to enjoy an experience at the JACK since they rebranded, and in the dozen visits I've made since the change, each visit has gotten worse.
Let's start with facts on the differences in comps and benefits. I regularly received free play coupons in the mail, those added up to $150-$200 total per week, now I get $20 free play every 3-4 days. I also received fair comps everytime I would go after losing or winning my fair share. 2nd visit after the rebrand, was told after shelling out $1200 on the craps table, that they no longer do food comps, and if I wanted to have the pit boss call upstairs and make a big deal about, "maybe I could get a comp". Received an annual trip to Vegas with airfare covered, not anymore... Buffet provided me one comp for myself for a window of less than 10 days. Used to get 4 free buffets a month in vouchers, don't bring your friends anymore, they can pay.
Now for the tables... Tonights visit was the worst in this fashion, they had it down to 2 craps and 1 crapless craps table, both traditional craps tables were full, the only spot open has a 3 foot diameter sticky spot on the carpet which hasn't been fixed as far as I know for a month considering I got stuck in that same sticky spot that time ago (first time I had sandals on and it literally pulled them off my feet, it was so sticky). They obviously needed to open another table, instead we were packed in like sardines...
The staff has also been impacted by these changes by what I can only assume is a drop in the volume of visitors since the change, which translates to less tips, not to mention what seems to be the uncanny ability to not win at any table anymore (haven't left a winner once in the dozen visits since rebrand). They seem disinterested and saddened by the state of affairs.
Last but not least, drink service still stinks (same when it was horseshoe).
I'll end with what I can say is the only opinion in this whole review as everything stated above is all facts...
My "K" status isn't worth JACK, and I'm finally at the point of wanting to save for fewer occasions to visit the casino, and it won't be the JACK that I'll be visiting.
P.S. I thought it would be interesting to compare, but also since the rebrand I've been offered a free trip to Vegas and other places Total Rewards for almost every weekend this entire summer with tons of comps included, obviously the competition wants my business and I feel more inclined to oblige them, than my hometown Casino...BRAVO JACK!
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