I see nothing wrong with this facility. There's going to be a wait no matter where you go and there will be other people seen before you depending on the severity. I've been here for about three hours now, I'm not thrilled, but this was the only place that was 24 hour near my work. I can see how one individual can come across as unpleasant at the front desk, but the other lady was nice. The triage nurse was the one that surprised me the most. She could hear me cough and actually offered me a cup of water. The doctor was quick and to the point. My only advice is to ensure that they take your health insurance the moment you walk in. I overheard a lady really upset that she had been waiting for two hours only to find out they didn't take it.