I used this salon for my Yorkies. I was happy with the grooming until one day they sliced one of my dogs pretty badly between her toe pads. I actually have no issue with that. Accidents happen and I'm sure my dog didn't make it easy for them. My problem was with their follow up.
PPPT called when the incident happened and told me to come get her and that I had to bring her to their vet. (No where near me...very inconvenient.). I took my dog to their vet who was shocked by the amount of glue and mess created to seal the wound. THEIR vet mind you...bad mouthing the care my dog got at PPPT. My dog was treated and the follow up was done with this vet. PPPT paid those bills no problem.
PPPT never once called me to follow up, apologize, or check on the dog. Never. Once.
It's now about 8 years later. She still has the limp. Never a single call. Shame on you PPPT. "Sorry" goes a long way. Follow up on these things. Accidents are excusable. Rudeness and apathy are not.