This location is the worst of the worst. If I could give it 0 stars I would!!! I am 0 for 4 with even the least amount of acceptable service at this Banfield. The place is totally disorganized and no one has a clue what is going on. It is impossible to get an appointment if your pet is sick. If you don't have a pre-scheduled appointment forget it. If you show up with a semi sick pet they pass the buck and send you to the "Animal Hospital". Why I pay the wellness plan is beyond me. My dog is always "too sick" and has to go to the hospital. I spent over $1,000 for a IV of normal saline and a few X-rays. Today they couldn't even get me in for a simple ear infection. Bottom line stay away from this location!!!The Banfield at Stapley and Baseline is much better.