(Follow-up to my previous review) Although the floral delivery failure last week was extremely upsetting, I spoke with Suki this morning. She was extremely apologetic about the incident and was still investigating the driver's failure to deliver the arrangement as promised. Out of respect for Suki, I'm sure this was an unfortunate isolated incident that will not be repeated. I am very grateful to Suki for her graciousness and prompt crediting of my credit card account for my purchase.