I've only been here twice but both times have been very good experiences. The staff is always nice and pleasant, with their thank-yous, smiling, and efficiency. The last time I got the caramel and sea salt mocha that they had a picture of above the menu. I had a similar drink from Starbucks--their caramel and sea salt mocha that they have every fall when the pumpkin spice lattee comes out. At Peet's Coffee, you can actually taste the sea salt, which I have never been able to taste at Starbucks. The whipped cream also didn't just melt off in a matter of minutes. The have your regular coffee shop atmosphere, but not as hetic as some of the other big places (like Starbucks!).