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  • Everyone in my immediate family gets a large cold stone cake for their birthday-- Which means I am guaranteed five delicious ice cream cakes a year. The ice cream cakes are CONSISTENTLY good. Very little else is. This specific location has the food service flaw of extremely high turnover. I've never seen the same person working here more than twice. I blame the turnover, not the individual employees in the slapdash, distracted, and jaded service. I buy the larger sizes (Our's 32oz and Everybody's 48oz) so it is easy to tell when I get adequate service and when I below-standard service. Last night I got an Everybody's size of Mint Mint Chocolate Chocolate Chip (I asked for Our's, but whatever). The employee who prepared it, had the recipe correct, despite hearing the size incorrectly. Seeing her meet the bare minimum standards of the signature creation-making, I should have waited and let her create the next item in my order. Instead, I let her co-worker put together an Our's size of cheesecake ice cream and strawberries as the add-in. This man put one spoonful of strawberries in 32oz of cheesecake ice cream, smashed it 3 times, and tossed it in a container. I was so sick. I paid $26 for ice cream when I could have had better quality ice cream at the Rite Aid across the street for half that price. If you aren't getting something from the self-service freezer-- skip this location. There are several dessert spots on the same block, so why end your night in dissatisfaction by coming here?
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