Love this place! To me, where as Chipotle is one dimensional in cuisine, Piada is Italian based, but can customized in many ways to suit your preference. Their customer service is top notch - hands down the best in the "casual fast food" category. They go above and beyond any restaurant establishment to make sure each guest is super satisfied. Chef Marc is a great GM who really cares. And the food is awesome - the many ingredient choices are all fresh. You can eat here twice a week and customize a different meal each time. With any establishment at first opening, there are kinks to work out, so if you had a less than stellar experience the first time around, get back there quickly and try them again.
I love their core values and philosophy and know it will continue to serve them well. They have so many locations in Ohio you absolutely must check them out! I am a huge foodie but an even bigger proponent of customer service. Run, don't walk to Piada, they rock! And, if you recall the long lines and don't feel like waiting, they have online ordering and a drive thru. Nice.