Made an appointment for 3 PM to get my rear brakes done. Arrived at 2:30. Was told that anything dropped off after 2 PM is "overnight service," so I would have to come pick it up in the morning. The person who informed me of this was polite but seemed to think I should have known this somehow - like it should have been obvious. Sometimes I overlook things, so when I got home, I checked at the confirmation email again, and several pages on their website, and nowhere do I see this information provided.
It wouldn't be an issue for me if it had been disclosed outright. I would have simply scheduled differently.
Instead, they wasted my time and will therefore never have my business.