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  • I have been using the PetsHotel at this location for about two years, and I can honestly say that the staff is wonderful, the hotel appears to be well-kept and clean, and our furbaby always looks excited to head into day camp or for an overnight stay. Fawn is particularly awesome, and we always feel good when we drop our dog off with her. When I call to check in, many staff members don't even need to read the chart to give us a good update. For a large chain, I feel that the attention paid to the furry guests is every bit as good as with a smaller business. We also use the Banfield location here, and have also been very happy with them. Dr Carolla was at the Pleasant Hills location, and since she moved, we feel very comfortable visiting both locations, as the staff is great in either, and we have favorite techs in both offices. Suzanne is also fabulous at Monroeville! We had our first visit to the grooming salon this week, and were also pleased with that experience. Sonya did a very nice job, even though our furbaby was wound up from a night at the PetsHotel, she still got a bath, good haircut, and nail trim! Overall, it is wonderful to have all of these services located in one location, and we love the fact that although a large chain, we feel like each of these service providers care for our pets responsibly.
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