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  • Simply put, Reliable Repair and Old Republic Warranty are frauds. I called Old Republic Home Warranty and was sent Reliable Repair to fix my double oven. The claim was initially denied over the phone until I demanded someone at least look at the problem. The serviceman was polite and knowledgable and after a brief evaluation told me that the repair would be 100 % covered under warranty because the oven was inoperable without the proper display. The next day when I received the confirmation call from Old Republic they denied the claim claiming a "pre-existing condition". Not only did they deny the claim, they said the service man was able to detect that the oven was inoperable for some time, which is exactly opposite of what he told to me. Still not sure how they can detect a pre-existing condition when the inspection lasted only a few minutes, let alone determine exactly when a digital read out went bad. When questioned about the evaluation and details, excuse after excuse was given until I was hung up on. I called back 5 times and was hung up on 3 times and sent to voicemail twice. NOTHING LESS THAN UNPROFESSIONAL. I then spoke with management at Old Republic and they would only refer me to their Web site to read their exceptions and they continued to deny the claim without explanation, all contrary to what the serviceman said. The oven is inoperable without the repair and it's not covered. This warranty company does two things; they collect premiums and look for technicalities. Not only this, but they don't hesitate to throw their own people under the bus. All three individuals I spoke with had different excuses and said the other was wrong. They will tell you anything that will get them out of doing what they are ethically suppose to do. FRAUD.
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