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  • They were not going to offer their 1/2 price replacement policy for plants that died two weeks after purchase because it was "Angelina's creation"....huh???? Having never met "Angelina" I asked if I was not getting a warranty because when I picked out the succulents and the pot someone offered to put them in the pot for me, the response was "yes"....huh???? I of course argued this absurdity and was finally offered the warranty (which by the way was a whopping $20 dollar discount). I was told I could wait for the replacements to be potted or they would call me when ready. Assuming this meant it wouldn't take too long, I told them to call me when ready. Three days later I called to follow up, it was ready for me but no one bothered to call me. If I had this much problem with my customer service experience over $40 succulents can you imagine what you have to go through if you have a problem with a large purchase!!
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