| rev:text
| - Yelps review process is totally rigged...what a joke! They only claim to be impartial.
I took my 2000 Ford E-250 van in last week after I rebuilt the engine and transmission. This isn't the first rebuild that I have done and it won't be the last, but it will be the last time I give Virginia Auto another dime! I replaced just about every sensor and I used brand new parts while performing a complete rebuild. Chuck's Speed Shop did my block work @ $680.00. Between the engine and transmission, I have over $4,500.00 just in new parts, the labor was from myself...and the van does run. I'm just not happy with the idle once the engine is at temp.
History: My van fired right up after the rebuild, but it began to run rough after warming up with 50 miles on the new rebuild. The dash cluster temp gauge wasn't reading the temp, or it was inop., so I figured that the computer was unable to read the temp and make fuel mixture corrections . It turns out that the temp sensor on the cylinder head does this job, but Virginia Auto never mentioned this fact to me. In a weak effort to find what was wrong with my van, they checked the fuel pressure, which they said dropped off shortly after turning the ignition on. They recommended changing out the fuel pump, fuel filter and swapping out the temp gauge with Ford Motor Craft parts. I had already changed the fuel filter. I asked how much they would charge to install a new Motorcraft fuel pump and they told me $900.00 - $1,000.00!!! I asked how much the fuel pump would cost and I was told $600.00!!! You can purchase the Ford fuel pump for $297.00 from rockauto.com! I chose the Carter for $135.00 and they looked identical during the swap. I used a new Motorcraft temp gauge too. Virginia told me that they have never heard of "Carter". I'm not sure how much these guys know about anything.
My major complaint comes from having to argue over how much the diagnostics fee and time should run. They gave me an attitude when I told them $300 - $500 was too expensive and I'd give them 2 hours, then I wanted a call because I wasn't giving them an open checkbook of mine. Their shop rate is $127.00. The second service writer chimed in and informed me that they would need to retrace my steps on my rebuild because I might have stuff crossed, missing, or incorrectly routed, which pissed me the off! I kept my cool and I told him that I took pictures, made diagrams, and I purchased the Ford repair manuals, which are three thick books! After just over an hour, I walked over and asked about the progress where I was informed about the fuel pump pressure, which they said they found within the first 20 minutes. The rest of the time was spent doing god only knows what, but they didn't even come close to helping me fix the poor idle at temp or the rough start and they charged me $289.00 without finding a single issue. NOTE: They had the van for an entire day, but only worked on it between other jobs - this info came from the manager. I told them what I didn't change out during the rebuild because there was only a couple parts. I also wanted the timing checked, but they never wrote that down because they were way too busy pressuring me into giving them an open checkbook! Seriously, does anyone do honest work anymore?!
To: Matt A., (business owner)
Save your time addressing my review with your wit and sarcasm and spend some time and money teaching your guys some ethics! I may not know everything, but I have honor and integrity.
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