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| - We are so happy that we found Moto Xpress because now we know an honest locksmith in town. My dad owns a smoke shop and when he went to open the store this morning, he noticed that something was inside his lock - it looked like someone tried to pick the lock and whatever they used broke off inside and he was unable to stick his key inside to unlock the door.
He initially called Vortex Doors (Vortex Industries) Inc. because they had gone around the plaza before, handing out stickers. That was the only phone number he had for a locksmith, so he called to get a quote. They told him it would be $177 for the service call and $59 for each additional half hour that they spent there. He was so taken aback by it, and he called me and my husband to find another, much more reasonable locksmith.
My husband made a couple of phone calls to different companies. One company was very rude and the call dropped right before we were able to get a quote. Another company's phone system constantly kept re-routing our call to 3 different people and we were never able to even ask for a quote or tell them our problem. The third company we talked to (one whose wrapped vans we always see around town), the receptionist got all of our information and then told us that she would have a locksmith call us with the quote. It took him SO long to call us that by the time he called, we already had another locksmith at our location.
While we were waiting on the third company to call my dad, my husband called Moto Xpress. The receptionist there was very helpful and she gave us a quote herself - $49 service call fee and $20-60 for the lock. However, she said it would take about an hour to 1.5 hours for the technician to get to my dad. My dad decided to go with Moto Xpress just because of pricing, but we still expressed our appreciation if they would be able to get there sooner because my dad was unable to open the store and was losing customers.
The technician, Jason, took MUCH less than 1-1.5 hours to get to my dad - it was more like 20 minutes. There was a customer waiting with my dad when Jason got there, and when my dad asked for him to please open the store so he could sell to the customer, Jason got the lock out very quickly and opened the door for my dad (after verification that he was the store owner, of course). The entire lock replacement took only about 15-20 minutes, and it cost $106 total, which is less than just the service call Vortex was going to charge.
We are so pleased with Moto Xpress' service and pricing that we know exactly who to call if we ever have any issues like this again. Thanks Moto Xpress!
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