I was working on a laptop for a friend about 3 years ago and was at a loss as to the issue with the screen. AZ Laptop Pros spent a good 30 minutes troubleshooting with me, trying different screens cables, etc. Unfortunately, they ultimately did not have the part I needed but they did not charge me a dime for the time spent working with me. They suggested another shop down the street for the part. That shop didn't have the part and told me, "As soon as we touch your computer it's a $49 service fee". What a difference! I do most of my work myself, but when I need friendly, expert advice, there's only one place I'm going in the future: Arizona Laptop Pros. Service is absolutely unbeatable and I would have happily paid whatever the price if they'd had the part I needed. (Note: In the spirit of full disclosure, this review was also added on Google)