Ordered flowers for my cousins birthday and she wasn't home when they tried to deliver them twice; they finally reached her by phone and she was going to be out for the rest of the day and they had the class to think to at least read her the card so that she new I had tried to have them delivered on her birthday. They arrived promptly the next morning and from the picture they sent they were beautiful! I couldn't be happy with the flowers or the excellent service.