The spa facilities were outdated and the staff was pretentious. The women's steam room and jacuzzi needs a serious makeover. They asked charged my credit card for gratuity before I even had services and then added extra charges for spa access after I checked out. When I called to complain after I seen the additional charges on my bank account they said it would take 3 weeks to receive the credit back to my card. I would never go here for a spa treatment again.