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| - I really wanted to give this place a good review, but our experience wasn't the best. The two stars are for the food, but service was horrible.
Keep in mind:
- Tables of 6 and over cannot split the bill, and a 17% gratuity is added.
- This place is super popular, but medium sized. If you come at peak hours (7PM) there will be crowding and quite a long wait. You might have to wait on the stairs.
- Try to call earlier in the day to reserve a table, especially if you're in a big group!
Service: Made a reservation for 7PM. When we arrived, we were told we would've seated in a few minutes as they were setting up our table. 20 minutes pass, and we ask for a status update, in which the hostess apologized and said it wouldn't be too much later. At 7:40, we were seated. After another half hour, a waiter came to take our orders. Another 40 minutes later, our food arrived. It took almost an hour and a half for us to finally get our food, which really dampened the mood as my group had been waiting all day to eat at this place! My experience was almost identical a previous Yelper's review of the service. Two tables beside us were seated, served, and left before we had finished our meals. The waiter ignored us and didn't check up on us at all, or come over to take our order! We had to flag him down every time!! We were really put off by the 17% gratuity because it was not deserved at all but paid anyway as it was getting so late and we needed to catch our trains home.
Food: The dishes were great, and I wish we didn't have to wait so long to finally get our meals. I ordered the chicken Pad Thai with mild spice, and it was absolutely delicious. I also ordered a thai tea, which was the perfect mix of sweet and creamy. The calamari was delicious, and my friend's curried noodle soup was beautiful - a balanced blend of spice and creaminess.
Tldr: service was so slow (1.5 hr wait until we got our food), waiter ignored us, but the food was fantastic!
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