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  • It was a bad experience. Too bad you can not rate the service, food and ambiance differently. Friday May 25th, I purchased a $25.00 restaurant.com gift card for Roma Garden, the conditions did not specify a black out day. they did stipulate we spend a minimum of $47.50. We decided to use it that night. We arrived and were seated by a nicely dressed hostess. There was live music playing - ambiance rating 4 star. A cute old Italian man singing and playing piano. It was entertaining for my 4 year old. Our server was a pleasant young blond. She wasn't very informative, though. Prior to ordering our drinks I presented her with our gift card and was told "No problem, no problem." There was an older man server who was offering his tables free appetizers and desserts. We didn't even get the 'complimentary bread'. We ordered based on the $47.50, surely my 4 yr old didn't need an entire portion of spaghetti and meatballs (they do not have a child's portion). My husband and kiddo each had the spaghetti and meatballs. I opted for the spinach cheese ravioli (which tasted like the frozen ravioli from costco). Food I would rate 3 stars. I saved room for Creme brulee (my favorite), we ordered dessert even though other tables were receiving it for free. The creme brulee was served ICE cold! as if it had all including the bruleed crust had been prepared ahead of time. The creme tasted like a pudding rather than a rich custard. Finally time to pay our bill. The owner approached our table and informed us that they WOULD NOT BE HONORING restaurant.com gift card as it was their grand opening. I politely explained to her I presented this gift card prior to even ordering drinks and that we left it on the table throughout our meal and never once had anyone told us it wouldn't be honored AND I would have ordered differently, not spending $49.50 had I known they weren't going to honor their gift card!!! We politely paid the tab and left. I WILL NOT! EVER! GO! BACK! THERE! (i am instead going to see if restaurant.com will allow me to switch for another restaurant.) a note to the owners: do not offer gift cards and promotions if you have no intent to honor them. I feel like we were given the bait and switch.
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