| rev:text
| - Do not go here to get your car repaired. I had a small fender bender that I needed repaired and ended up have to take my car there 6 separate times for repairs.
My first visit my car was with them for a week and I was told it should only be a couple days. I called them after a week had passed and asked if my car was ready and they said "well we called you on this day" so you called me once? I didn't even receive a phone call from them and they hadn't left a voicemail if they did truly call.
The 2nd time I went in because my paint was clumping and my two decals (they go on my doors) were no longer matching. They had then burned through my panel while trying to fix the paint issue and I had to leave my car with them another 3-4 days. They did give me a rental car for free. Regarding my decals, I had to be the one to say something, they had returned my car with two completely different decals without any notice. Also, I had plasti dipped the front of my car, the accident was in the back, and they removed the pasti dip from the front, I have no idea way why it's not like it was in the way at all, two totally different locations on the car. I now have to go and buy more plasti dip to replasti that area.
The 3rd time I went in I had to show them my issues with my car (is there a quality check?) I was given the impression that I would be leaving my car to be repaired, nope I would then have to go back in a week, wasting a trip because next time I went in I had to retell them the issues. At this visit they had told me they made me another rental car reservation so when I dropped my car off the next time it would be a 10 minute process.
The 4th time I went I had the impression it would be a quick process, nope it took an hour and a half. I show up, I have to show my issues on my car again (I found 12 mistakes in all and some where from the accident still), then they actually didn't have a car for me and I had to be taken to the enterprise main office. So after waiting about 40 minutes to be taken to the office I show up and they had no reservation for me in their system. Another 30 minutes goes by finally make a reservation and is given a car. A Nissan Versa, I drive a Ford Mustang these are definitely not the same car classes but whatever. The thing that bothered me was enterprise had given me the car on completely empty, I couldn't even get home without getting gas. Also, the car was dirty on the inside and outside and it smelt like cigarettes.
The 5th time I show up (after them having my car for a week and a half), this should also be a quick visit, nope there for almost two hours and I ended up being late to work. I get my car back and look around at it, and they literally did not touch my rim at all (they took my valve cover off, still a scratch on it from the accident, and someone smeared the paint as it was drying so it wasn't a clean paint job). I had made it clear of the rim issue during my 3rd and 4th visit. They bring the lady out and I tell her my rims aren't even fixed yet and begin telling her why, she tells me "well rims scratch" but see the issue here is my rim wasn't scratched before the accident and I paid you guys so that's not a valid excuse. Also, my other rims are plasti dipped blue and she could not "confirm" the bad paint job because my other rims are blue (this one is silver), I tell her I would rip the blue off, but that was not necessary. They get the geico representative, George, to come and address the situation. He sees the issue right away and says he will get it fixed. Instead of a rental car this time I am given a loaner wheel.
The 6th time I didn't go to gerber themselves (was Sin City Wheels and Tires) but I had to go pick up my wheel, and it looks like the hadn't even fixed the paint issue on my rim again so I'm sure I will have to travel a 7th time.
During all these trips I had wasted gas and my time. I shouldn't have to travel 6 separate times for a company. And for this to occur while I'm dealing with the insurance side of the accident it was definitely not a good experience. The only reason I gave them even two stars is because the people at the front desk were always super helpful and kind to me and they paid for my 2nd and 3rd rental car.
Update: they told me to message them regarding my service, I did and heard nothing back. Highly don't recommend this company. Reduced to 1 star.
Also, I have found overspray on my mirror, this is the only place I have allowed to paint my car.
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