I'm a loyal Sassoon customer from San Francisco who recently moved to Sedona. I've been here twice and both times my color and cut was just okay. The salon is small, the staff is clicky and speaks mostly to each other. They didn't really take an interest in me as a client. I was just one of many. Certainly NOT the experience I have had over 20 years in San Francisco.
I made an appointment in February to get my hair colored, but got a voice message the day of the appointment that the colorist was ill. Remember, I'm driving two hours to go to the Salon and I was already on my way. I received no follow up call with either an apology or a suggested time to rebook. . When I called to reschedule, because they only have one colorist, I couldn't get in. The receptionist was evasive and snippy when I asked her a direct question about the number of colorists available.
I find their phone and reception staff consistently haughty and abrupt. Okay, you're working at a high-end salon in Phoenix, but you're not the movie star or wealthy you are serving. You are answering phones! For Goodness Sakes, Stop with the Attitude!
I have to go back to San Francisco frequently and will get my hair done there. It's worth the cost and I can avoid this mediocre salon with high prices and smug employees.