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  • I hosted a holiday event and rented tables, chairs, plates, etc. The pick-up was fine and the employees were pretty nice. My event was a success, however on the day of my party I saw that I had only received 10 of the 12 chairs I ordered. It didn't dawn on me to call the company because it was Thanksgiving day and the company was closed. The following day I phoned to arrange pick up of the rentals and informed the owner that my order was incomplete. I thought I would be offered a discount on the mistake, instead I was told I would be charged for the "missing" chairs. Four witnesses at my event who were present when we pulled the chairs out of the car would swear there were only 10 and yet the owner was insistent I was wrong. "I've checked my computer and it says you received 12 chairs." And yet when I asked if he would physically check the entire chair inventory he refused. "I'm not counting all of my chairs." I never received the two additional chairs and have no reason to lie about it or keep chairs that don't belong to me. The owner basically told me he could care less about what I thought or wanted and said I was on the hook $60 for his chairs. I told him it was possible he was wrong and that the chairs could be hidden behind other white chairs in his warehouse. That didn't matter. The computer said I had 12 chairs and that was it. But the owner's disdain for me as a customer made the situation worse. Regardless of who was right or wrong, I deserved to be treated like a paying customer and not a thief. Telling me "I'm done with you" and "Out of 75 orders I filled this week, you have been the worst" is not how you keep business. Those two chairs were not lost by me nor were they set down somewhere like the owner suggested. The owner's business practice should change. Five of his employees were present when my car was loaded and verified the order was complete. I trusted this was in fact the case. But the owner's bad attitude and unwillingness to go the extra step to ensure his customers weren't being charged for the company's mistake is the reason for this review. I hope it helps the next customer who is in a similar situation. There is no need for an owner to treat a customer like the enemy. Needless to say I will not be a repeat customer. When those two chairs are found in the company's inventory, I highly doubt I'll get an apology or even a refund for chairs I never received.
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