These guys came out to fix my windshield after a rock chip spread after a trip up north. The offered a time window of 8-12 the next day which was fine.
I got a call just after 8 to say that I was the first stop and he would be there soon.
The van showed up about 8:30. Very nice tech. He got started but they gave him the wrong windshield so we had to wait another hour for the correct one to show.
Bummer.
Then he was using a new tool to remove the window and it fell through and cause some minor damage to the paint.
Bummer. He was apologetic and said they would fix it but who has time to put your car in the shop!!??
Two days later (Sunday) it rained. I pulled my car out of the garage and my windshield wipers were put on wrong and not working.
Safelite was closed of course to I had to take it to a mechanic to have them fix it. Another few hours lost.
Pretty disappointing.