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| - For my first experience with this location, I left feeling really disappointed! I don't often write reviews, aside from a few exceptional instances for outstanding customer service. I have experience working retail and more often than not if an experience is not amazing, I can usually empathize with the employee and understand the stressors that come with the job. Unfortunately, this time I could not. The employee who interacted with us was not friendly, and though it has been six or seven days since then I still feel inclined to write a review.
We went around 7:00pm on a Saturday, and while the rest of Blakeney was lively there was no one else in the store besides the employees. I wasn't expecting it to be but the contrast was noticeable. The man who approached us said hello flatly and asked what we were looking for. He did not greet us with a smile or seem eager to help. It's got to be boring while you're watching everyone outside going about their business on a Saturday night, but come on. He showed us where the slacks were for the size we needed, and then stood and watched us flip through the hangers. He may have said two or three things in response to our questions but stood there silently. The pants we were hoping to find in an olive color were no longer made, and there were many people who came in for them. That's all I can remember him saying. He didn't offer help or alternative suggestions. When we picked out a few pairs, I asked him if I needed to give them to him to start a changing room (the pants kept slipping off the hanger, and I wasn't sure if that was standard practice since I had never been in to any of their stores before), and he just sort of looked at me and said, "No, you can just hang on to them until you're ready." He didn't shift his weight from leaning on the pants rack, and at first I felt awkward because I thought I had asked something they didn't really do. But the more I thought about it, I became irritated. I don't know if the employees receive commission or not, but for the price of the pants, I would've traveled out to South Park or elsewhere before helping this guy with anything.
There is a gentleman at the Carolina Place Dillard's we have gone back to many times because he is extremely helpful and friendly, and makes you feel like you are purchasing high-end clothing. Walking into this store, I was expecting the same (if not better) service. If Jos. A. Bank has a motto of "setting the standard", the man we interacted with did not get that memo. I don't even really like saying that, but it was such a disappointing experience that I would not recommend anyone giving their money here.
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