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  • I have been going to Cheyenne Dental for a little over year. The service had been acceptable. However, they seem to think that I needed to come in once every 3 months for a cleaning instead of every 6 months. My insurance only allows 2 cleanings per year so I usually end up with an out of pocket expense when I go in. I didn't like having to pay an extra $60 every time I went in for a cleaning but continued to go here because they were close to home. The problem with Cheyenne Dental was my last visit in October. I had an appointment scheduled for 4pm on a Tuesday. The day before I get a confirmation call and they try to push me to move my appointment to earlier in day....10am Tuesday morning. I'm not sure what would compel them to do that but assuming its for their convenience and not mine. I arrive for my appointment and after waiting a few minutes, I was brought into a a room. The dental hygienist told me that the dentist would be in to see me in a few minutes and then she would start my cleaning thereafter. There was only 1 other patient in the office at that time and the dentist was with them. I SAT & WAITED FOR ALMOST 30 MINUTES BEFORE WALKING OUT!! The dentist took 2 personal calls on her cell phone while she was with the other patient. I know this for a fact because she was pacing up & down the hallway while talking on her phone. She clearly saw me waiting in the next room and didn't even acknowledge me. I sat in the room for 30 minutes without any staff ever coming in and acknowledging me. This was the worse experience I've ever had with them. Cheyenne Dental was obviously VERY AWARE that I walked out without ever having been seen by the dentist. To this day, no one from their office has even called to apologize or explain what may have gone on that day. Their was only 1 other patient in the office so they can't use the excuse that they were slammed. They obviously do not value customer service nor do they care about fostering any long term relationships. If they did, I would have received a call from the owner, the dentist or even the receptionist within 24 hours of walking out on my appointment. I would highly recommend anyone looking for a dentist in the Northwest part of Las Vegas avoid going to this place!! If I could give them ZERO stars, I would have!!!
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