| rev:text
| - Budd's is rock solid, to the untrained eye, some of their quality may not be noticed.
I've taken my vehicle there twice now and it is quickly becoming the only place I will take my vehicle. I've intentionally taken it to various shops around the Madison area to test out customer service, quality of work, and thorough work jobs. My first visit was one of these.
Heard a clunking coming from the suspension on the front passenger side. Took it in, turns out I needed a new control arm. Pretty hefty bill, but could have been worse if the control arm were to give out. Doable. They also took the time, since almost everything on the car is original, to check out the passenger side to see its status since it was probably ready to go. It was. They didn't pressure me at all to do both sides but said that it would be cheaper overall to do both and then the alignment instead of doing one, an alignment, then taking it in again and having it aligned again. So one trip instead of two, and in the long run was cheaper.
They also noticed (although it was pretty obvious) that I had an issue with the exhaust. Simple flange fix. I opted not to at this point because the car is 17 years old and the noise didn't bother me.
Later on, I was checking fluids and noticed they fixed my hood latch that was acting up without me asking or them telling me they did it. Was probably a simple fix, but whatever they did, it worked. Most places will just tell you you have an issue (no duh) but then want to charge you. This place just took the initiative to do it.
A couple months after, the drive on my car kept driving more and more rough. I also was having issues with the heat not working while the car was idling. Finally had enough. Took it in to Midas because the muffler was under warranty. They wouldn't touch the flange and said I needed a new cat converter because it was original. Quoted $682 to do.
Called Budd's. They got me in quick and said they could beat the $682 quote. Took it in and told them about the heat issue. $475 later I had a new cat, the heat works, and I just found out they went above and beyond again and put some corrosion preventative on the battery terminals and also re-hooked up the windshield washer lines that had come off (I was going to do it myself but now I don't have to).
They definitely have earned my business as they do the right thing. If they notice an issue and it's a simple fix, they just take care of it. Most customers may not catch this attention to detail but I did and I am appreciative of it.
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