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  • We needed the glass replaced in one of our large windows. So I called Mirage and scheduled an appointment for them to come out and give me a quote. The guys that came out were very nice, but they had to come out on two separate occasions to measure, were never on time, and the girl in the office (Kara) was "extremely" rude. She told me she'd email me a quote to sign and fax back, and as soon as she got it she'd call me for a deposit, and that once she got my deposit she could then order the glass. So I waited for the email but it never came. The next day it finally arrived so I printed it, signed it, and faxed it back. But Kara never called me to get my deposit. Finally I called her and asked if she'd received the signed quote, and she said yes, but she hadn't had time to call me. I asked if she wanted me to call her later and she said no, she was out in the warehouse with the guys and would call me later when she got back in the office. But she never called me. A few days later we called and someone else answered, so we left a request for the owner to call us, but he never did. In fact, no one ever called us back. We assumed they didn't want our business, so we hired another company. A few days later we get an email from Kara saying she ordered the glass but would need our deposit before they installed it. I emailed her back and told her to cancel the order because no one ever returned our calls so we decided to use a different company.
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