I took my laptop into office repair on Thursday, the hinges were broken. They told me that the flat rate service fee was $39 to estimate the damage, I'd have to wait 2-3 days. If I wanted them to look at it immediately it was a $100 charge and that money would go toward the repair. They came back and told me that the parts for the repair would be $235, I'd have to pay up front so they could order them. The $100 would cover the cost of installation. I felt suspicious about the cost of the parts, I mean for another $200 I could have purchased a new laptop. I called Dell and determined that the parts cost $45. When I called office repair back, they told me that they mark up the parts to make a living, I asked them if they thought a 600% mark up was fair, and then proceeded to tell them that they were ripping me off. They dropped the price of the parts by $100, but imagine how many customers they've ripped off.