Have stayed here for business each year in February for the last 7 years. Still one of the better Pittsburgh hotels, but it's starting to show it's age. Arrived at 5pm, and room was not ready. When I finally got a room (the Ryan Suite) it was very dirty with broken furniture. I was told by the maid there was a big wedding the day before, the hotel was booked solid, and the "room had been trashed." Yet they saw fit to put me in it apparently. They were eventually able to move me. Also, avoid anything from the mini bar. I never check those prices as these are business trips, but surprised to see it show up on the bill at $16 for a 10oz ginger ale and $24 for a small amount of cashews. Lastly, avoid the bacon as this hotel. I've given up after trying the last few stays - nasty, oily, greasy. Please remove the adjective "crisp" before it from the menu.