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| - I generally like this store. There have been a few visits where the people weren't the most helpful, or I couldn't find what I needed. But usually it's a pleasant experience.
I have an 8 month Old English Sheepdog named Thor, he's a bit of a wild man, and deaf. I signed him up for the puppy class and our instructor, Christine, was awesome. She is so patient, sweet, and has a sense of humor that should be required to work with puppies. She really seemed to listen to my concerns, and trouble areas, and to encourage where my pup was doing well. The puppy class that we took was 6 weeks, once every Sunday afternoon. And they even had a little graduation ceremony when we were all done! *insert proud dog mama and pictures here*
Store and puppy classes receive 4 stars, because I am a fan. However...
The only issue that I've had with this Petsmart is the grooming department. I bought one of those Puppy Starter Kits for $20. It has all sorts of coupons for free dog food, $ off bowls, collars, harnesses, etc. And a free puppy bath! Thor has a LOT of hair. I scheduled an appointment for his first puppy bath and when we arrived I explained to the girl that he is deaf and may take some extra time to adjust to each stage. I also asked if she could just trim the hair around his eyes, and I would be willing to pay extra. She then explained to me that she only washes the dogs and is not trained to even hold a pair of grooming scissors. It made me a little uneasy that this young woman washing my dog was not any kind of groomer, but I wished Thor luck and asked her to call me with any trouble because this was his first time away from me (scared new puppy mama). I got a call about 2 hours later to say that Thor was finished. She said that he had been very scared the whole time and didn't seem comfortable, but he was clean now and ready to be picked up. I immediately went to the store to pick him up. When I walked into the grooming salon I saw the girl that bathed him and she went to the back to get him. 15 mins later, Thor came bolting through the back door anxious to go home. She told me that she had trouble getting his bandana on. Maybe he's spoiled, maybe I worry to much, but the whole experience made me uncomfortable and Thor will not be back for a Petsmart bath. There is one lady in the salon that I've spoken to a few times. Super friendly, patient, and really seems to go with what is best for the dog. And she always greets Thor by name when she sees him in the store. Unfortunately I can't remember her name...
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