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| - After doing some research online, I chose this hotel for a recent trip to Quebec. After being on the road for seven hours from Massachusetts, we were relieved to arrive and find it easily.
After booking the hotel over the phone, I called the day of departure to confirm the reservation and had a printed copy of my confirmation email.
I walked into the hotel to check in, and was told that they had given my reservation away. No other rooms were available. There was no apology, no explanation and no attempt to remedy.
Not knowing anyone in the area and being completely exhausted, we said "That's fine, where do you send your overflow?" Anyone who has traveled has experienced an oversold hotel problem. Usually a decent hotel has a list of comparably priced hotels at the ready.
Once again, the clerk looked at me and said that it wasn't her problem. So we were left to drive around Montreal hitting up hotels until we found an available hotel that was in our price range. A recommendation or two would have made all the difference at this point.
I'm sure that the hotel is fine. But if you're looking for quality customer service, a hotel that honors your reservation, an effort to rectify a problem when something goes wrong, or even a front desk staff that shows a modicum of concern or soul - don't stay here.
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