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  • Read your contract, and don't believe in a word they tell you otherwise. I switched to them from AHS the second year I bought my house - AHS was too expensive. I guess all the warranty companies are pretty much the same, though I had no issues with AHS. I researched for about two weeks before deciding on AHG based on their competitive pricing, and what they told me over email, assuring me that even in the case of my 20 year old home's HVAC breaking down, they would pay up to (yeah, watch that "up to") $5000 instead of only a fraction of what's required to repair or replace it. They bragged about how "no one else goes that high." So long as I purchase the platinum protection plan. Well, unlike what they had told me, when my heat broke down 3 months after contracting with them, they would only pay $900 instead of $2000 because they had decided to cut me a check instead of replacing or repairing it. However, since they decide to cut me a check, they could just give me a depreciated amount. Wow, what a way to weasel out of things. I sent a complaint to Better Business Bureau and they ignored me for the whole 30 days of it. I waited for them to reply patiently since BBB allows the 30 days for companies to respond. When I wrote to AHG asking why they had ignored my complaint, they completely denied it and called me a liar, forcing BBB to give up on the case. Lucky for them, this did not put a dent on their rating. I ended up filing a small claims court suit, but I couldn't afford a lawyer so I had to fight for myself. Unfortunately, all the email communication with them were not considered legal documents, so despite all their lying and rudeness (the company president, Chad, was quite unprofessional, despite my keeping myself under control, but that's an issue no law suit can fix) I could not make the right happen. On the bright side, even though they tried making me pay or their lawyer, the judge did not think my suit was frivolous, and allowed me to ask for that $900 check to be reissued since it had expired by the time the lawsuit was done (took over a year). Bottom line, they may be worth it if you don' t expect quality or greatness, but don't expect them to cover your loss if it's something you're not willing to pay yourself.
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