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  • Moved into one of their properties December of 2015. We moved from another state and McKenna was very easy to work with and kept us in the loop while everything was being approved. We were able to tour the property and sign the lease the same day. The property is decent, small amount of false advertising as on their website it said pool and gated, which the community has both but neither are operable. After we moved in we had a series of problems (which happens when you move into a property that was previously empty) but all the problems were fixed fairly quickly and maintenance is easy to work with. Online rent pay is a huge plus. The reason my review is not five stars is 1. Because of the small amount of false advertising and 2. Because we've had numerous problems with the HOA and it has been difficult, if not impossible to contact them and I feel that McKenna should be more involved with some of the issues we've had (such as our car being towed for no reason, and the water being shut off for days with no warning) but overall McKenna is a great company and I will definitely rent more of their properties in the future. UPDATE: Worst company ever. Rented one of their properties for 2016. At first we liked the ease of the online payments and the low rental price however things seemed to break all the time and it often took days to fix. When our a/c broke in the middle of summer they said it would take over 48 hours to get it fixed and there were no hotels for us to go to so basically McKenna said to go to a homeless shelter for the night. Then things got worse. Prior to move out we requested maintence which was halfway completed and I assumed that meant they would complete it when we moved out. They did, however they then charged me for it. They also charged me almost $100 for "paint match and patch work" when there was already extra paint in the closet in the apartment. I was also kind enough to buy and extra air filter and leave it by the washer for future use. They then sent me a demand letter for more money (since my deposit wasn't enough) and low and behold they were charging me $15 for an air filter that I had already paid for and left for their use! I will never use this company again nor will I ever recommend them.
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