After coming here for the last 5 years, this place has gone extremely down hill in the last year. Today, I called and place a to go order at 1030. I was told to be there in 15 minutes to pick it up. After getting there at 1045, I had to wait inside an additional 30 minutes (all while walk in customers were being seated left and right). When I went up front to ask big Kayla if my order was ready yet, she rudely willed her eyes and told me to "give us a couple more seconds for my pancakes." Finally, at 1130, 60 minutes after I placed my order, Kayla comes out with my order and says absolutely nothing to me. My New Years resolution is to never come back to this dump.