Called my home warranty after discovering a leak under my kitchen sink. Mary called me within 1-2 hours to schedule an appointment she was kind and professional. She asked me if it was ok to called when the tech was on his way. (This is always welcome) The next day during our scheduled time frame Mary called me and 20mins later Tony appeared. Tony was professional on time and he found the issue and got right to work on change out the disposal. Everything is working great! And I would have them back anytime with or without home warranty.