Under new management? I went to have my eyebrows waxed before a wedding back in August and she removed some of my eyelid skin! Never bothered to put the soothing lotion on. I didn't realize the damage until I got home but when I went back the next day to show her she replied "I didn't do that" as I'd I went home and did it to myself! There was some back and forth before she ended up giving me my money back but I would never go there again.