This mornings event really put a sour taste in my mouth about Rise's customer service. Will we be back? Sure, but I won't be jumping to go anymore.
We are still trying the menu and making sure we aren't missing out on anything fantastic. Ordered donuts, sandwich, and biscuits and gravy.
When we ordered we should have been told the gravy is not ready it will be 30-40 minutes. Instead we waited and waited. We were told they were working on the gravy, but had we known it was going to take so long, we would have ordered something else or just done away with it. It really should have been comped for us anyways as to wait 30-40 minutes for luke warm so-so gravy was quite an annoyance.
A note to Rise, if you don't have something and it is going to be awhile, let us know so we can weigh our options, sure we want to wait or no, I'd like a sandwich instead.
Not too happy after this experience!