TERRIBLE experience today! I hadn't eaten all day and was really looking forward to some Cheba Hut just for them to not pull through.
So I placed an order online around 12:50pm which worked through the EatStreet app for a delivery. I work full time and thought this would be convenient. Man was I wrong!!!
I mean I've ordered this way through Yelp/EatStreet app for Cheba Hut before without any major issues other than them forgetting guac on my sandwich. Not a cool move at all because I love me some avocados but damned if I don't eat the sandwich!
They emailed me stating my food would be delivered by 1:57pm. That's a random time but I'll take it. Work gets busy and 2pm passes. I give Cheba Hut a call around 2:50 and an employee named Tori says they didn't check the EatStreet app so my order didn't yet go through in their system... Just what I wanted to hear going on an empty stomach. At least she was straight up though??
She said it would be a 45 minute wait and that she'd throw in some munchies for the inconvenience. I can understand how busy it gets working in a restaurant environment and she said she'd give me free food! I can't hate on that. I continued waiting.
I waited more than an hour and finally called them again at 4:28 pm. This time it was a different employee. She said the delivery guy actually went to my location and that he called my number 5 times which is impossible because Cheba Hut never called me. I was the one calling them.
I've ordered through this app before and my number is saved in the system. Cheba Hut had no problem of calling me when they arrived on previous occasions, so why not this time?
Next time, don't lie to your consumers like they don't know any better. You make yourselves look extremely incompetent and unprofessional trying to make it seem like I was in the wrong for not checking my calls.
I asked for my refund because there was no point of wasting anymore of my time and she told me I had to call EatStreet. The agent who refunded me through EatStreet was professional and took care of me in no time so thanks, EatStreet.
I ended up getting Panda Express. Come on Cheba Hut, I need your food in my life. I know you can do better than this.