I called before I came and asked if they could remove gel nails and clean up my natural nails after. They said they could so I came in after work. The nail tech, even after hearing I had gel nails on, proceeded to cut and peel my nails off instead of using the soaking process necessary for gel. This severely damaged my nails and even left some gel on four of them. She filed them and charged me ten dollars and told me I should come back soon and get acrylics. What a joke. I was very upset when I left.