i normally have a great experience here. We have been ordering here several years. I called in today to place a pickup order, was told there would be a 30-40 min wait which was fine. But then Danny placed me on hold and didnt pick back up. So i called right back only to be told i could go somewhere else if i like. Thought that was very rude so i asked for a manager. She then stated she was the manager and they had new workers and was very backed up. Stating she should have told me this the first time. Never met this person but everyone else is normally very pleasant. And i really wanted this pizza tonight