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| - I want to be supportive of the kosher establishments in town because there aren't a lot of them and and there is a need for kosher dining options. And this is coming from someone who doesn't keep kosher. Housed inside the Jewish Community Center (JCC) they maintain their own hours of operation. The hours are posted, but irregular at best. Sometimes they're open...sometimes they're not, despite what the sign says. And even when they're open, you never know what the kitchen will be serving. I've come to eat on more than one occasion (when they're "open") only to be told that the kitchen has been shut down early or that they've run out of signature, kid-friendly items. The owners once suggested that I call ahead to place my order to ensure that what I want is ready when I arrive. I tried to do that, only to be rather rudely told that the kitchen was closed "because they had something else going on." All they had available were a handful of cold items. When they're open and working with a full kitchen the food is pretty good. Salads, sandwiches, pizza pasta, etc. I personally love the tuna on challah and my kids like the pizza.
Which brings me to customer service. More often than not, the staff at Levi Catering is rude, disrespectful and downright nasty. I've called to order and been hung up on. I was yelled at by a staff member in front of other customers after questioning the inconsistency of their hours and told that "I must not have any friends" and "Who plans their day at eating at the cafe?" They never smile. They never greet people. And they always act as though they're being inconvenienced by basic request. Customer service is an oxymoron, although there are small glimmers of hope. I've spoken with others and eaten there enough to know that my experience is not unique. Although convenient, after a particularly horrific customer service experience several weeks ago I vowed never to go back. Levi Catering operates inside the JCC but is independently owned and managed and I truly believe Levi Catering remains open out of sheer necessity. The staff behaves reprehensibly because they can... as long as there is a captive audience of hungry JCC members, staff, guests, swim team families etc. who eat at Levi Catering out of convenience they feel they can run their cafe business however they want. In fact, the manager(?) once told me that "We can do whatever we want because we're not part of the JCC." I complained to the JCC about my last incident with Levi Catering and despite assurances to the contrary, I never heard back and to my knowledge no action was ever taken. If they were a stand-alone restaurant they would have gone out of business a long time ago.
The food isn't bad, but I just can't support a business with such little regard for customers and customer service.
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