I've been a regular customer at the South Side Chicago Pancake house for almost a decade and was very happy to find one in the Cleveland area when I moved here.
However my first visit to this branch left me shocked. The main difference is the quality of food. My wife ordered the Veggie Omelette and it came floating in this disgusting liquid. I don't know if it was from the vegetables, but neither of us could eat it.
I ordered the Huevos Rancheros and it wasn't as bad, but was not good either. Just a huge mess on a plate.
The staff was courteous but nothing like other Pancake Houses where they are extremely friendly and make you want to come back. There was also a note on every table saying you have to ask for water if you like or something along those lines that I can't quite remember. It made the whole vibe feel really cheap and not welcoming. Not to mention our coffee was not refilled once until we asked for it. Again, not something I expected from a Pancake House.
Instead of a warm and inviting atmosphere with good food, this place made us feel like they just wanted our money and for us to leave asap so they can do the same to the next customer.