Brought my VTX1800 in for what I thought was a quick and simple job - needed a front / rear tire. Brought the bike in by appointment. Nearly 3.5 hours later, finally finished. 3.5 hours for two tires?? O the Honda books it shows 1.5H labor. I've personally removed and reinstalled both tires consecutively in about an hour. Granted they had to replace the tire itself - but hardly 3.5 hours worth of effort.
While I was there, they were also working on another individuals tire - apparently, they broke the TPMS sensor while repairing and were having an issue getting a replacement to even work.
Just my impression - based on this, and actually watching them in action, I have no faith in the ability of their service personnel. I think they have one or two competent guys - and if your lucky to get one of them probably okay - but they also have a handful that seem completely incompetent and incapable.
Just my two cents...