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  • Could not have been more unimpressed with the staff or the level of professionalism that went on during my visit to Phoenix Urgent Care. Terrible experience... I came on a Saturday morning because I needed to be seen for an infection and get some sort of antibiotic and be on my way. When I got there I was given all the paperwork to fill out and waited behind the one other person who was waiting before me. They must have had one doctor to see patients because I waited and waited and waited. Finally I was called back by the nurse to take my vitals. I have recovered from an eating disorder and do not weigh myself...ever. I told the nurse this and she immediately got very hostile and rude and told me I HAD to step on the scale. I refused two more times and she finally gave it up. She then proceeded to take my blood pressure which took her 15 minutes because she could not get the machine to work and she didn't know or want to do it manually. Finally she got the info she needed and took me to another room where the doctor was supposed to be in shortly. Well, the "doctor" did not show up, but the nurse practitioner did. She was very rough, asked me a few questions and told me she would give me some meds; she did not even give me a decent examination, blood work, tests, or try to figure out what sort of infection I might have. When I told her I was allergic to medications she suggested a different antibiotic but was completely ignorant as to what the effects it had on the body. She spent all of 4 minutes with me and was pretty rude. After waiting some more a different nurse came in to give me my prescription and send me on my way. I was so turned off by the entire experience, I recommend going to the urgent care by Safeway.
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