My 10 yr old dog has ALWAYS hated having his nails cut.....until now. The staff here have worked some magic on the old man's psyche and he walks in with confidence, wagging his tail. I'm even told that the last time he got his nails cut, he was so relaxed he had to be held up because he was trying to sleep! (Thanks Ceasar) A real 5 star experience all around. Thanks guys!